Shipping policy
Shipping Policy
At Valenior, we are committed to delivering your order with precision, care, and transparency.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on destination:
-
Europe: 5–10 business days
-
North America: 7–12 business days
-
International: 10–20 business days
Delivery times are estimates and may be affected by customs clearance or carrier-related delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout prior to order completion.
From time to time, complimentary shipping may be offered on selected orders.
Customs & Duties
International shipments may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping cost.
Tracking Information
All Valenior orders include tracking. Tracking details will be sent via email once your order has shipped. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Valenior is not liable for delays or delivery issues caused by incorrect or incomplete addresses.
Delays or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team at support@valenior.com. We will assist you promptly in resolving the issue with the carrier.
Contact Us
For any shipping-related inquiries, please contact:
support@valenior.com
